Terms of Service
These terms govern use of FotoPal (fotopal.ai). FotoPal is a registered business name of JR Photo and Video Pty Ltd (ABN 15 677 761 787), Adelaide, South Australia. In these terms, “we” and “us” mean JR Photo and Video Pty Ltd. FotoPal is offered in Australia, New Zealand and the United States. By creating an account or using FotoPal you agree to them. They cover the website, the web application and the FotoPal Studio and FotoPal Agent iPhone apps. Last updated 10 October 2026.
The service
FotoPal provides booking, scheduling, AI-assisted photo editing, floor plans, video creation, delivery galleries and invoicing for real estate photography studios and the agencies they work with. Features may evolve; we'll give reasonable notice of material changes.
Accounts
You're responsible for the accuracy of your account details and for activity under your login. Studio owners control which team members, agencies and agents can access their workspace and what each can see. Accounts are normally created by invitation from a studio; signing in with Apple, with Google or with an emailed link all reach the same account.
You may delete your own account at any time from Delete your account, or from the same option in either iPhone app. Doing so removes your login and your personal details. It does not remove the bookings, invoices, galleries and media of jobs already done, which belong to the studio and agency concerned; your name is removed from those records instead. The last owner of a studio must transfer ownership before deleting their account.
Your content
You (or your studio) retain all rights to photos, plans, videos and other material you upload. You grant us a licence to host, process, edit and deliver that content solely to provide the service — including sending it to the processing partners described in our Privacy Policy. You warrant you have the rights to the content you upload.
AI outputs
AI-generated edits (virtual staging, sky replacement, item removal, generated copy and similar) are provided for marketing purposes. You're responsible for reviewing outputs before publication and for complying with any disclosure rules that apply to digitally altered property images in your jurisdiction.
The iPhone apps
FotoPal Studio and FotoPal Agent are provided as part of the service and require an existing FotoPal account; there is no separate purchase inside either app. They are subject to these terms and, where they conflict, to any terms Apple imposes on software obtained from the App Store. The apps ask for camera, photo library, location and notification permissions only for the purposes described in our Privacy Policy, and each may be refused.
What your studio charges you
If you book or buy through a studio that uses FotoPal, its prices are as shown in that studio's catalogue, in the studio's currency (Australian, New Zealand or US dollars), plus any tax the studio charges where applicable — GST in Australia and New Zealand, sales tax in the United States. Invoices are payable on the terms agreed with your studio.
FotoPal plans, for studios
Prices. Plans and prices are as shown at fotopal.ai/pricing when you subscribe. Australian-dollar prices include GST. No GST is charged on New Zealand-dollar prices. US-dollar prices are shown before any tax that applies where you are, which is added at checkout.
Renewal. Paid plans are paid in advance, monthly or yearly, and renew automatically until you cancel. You renew on the same day of the month as your first payment. If a month does not have that day (the 31st, say), you renew on that month's last day, then return to your usual day. A yearly plan is charged at ten times the monthly price and covers twelve months.
Extras. AI photo editing beyond the photos included in your plan, AI photo edits (removing items, replacing a sky, or a change you describe, charged for each edit made), day to dusk, virtual staging, 3D floor plan renders and listing copy are charged as you use them, at the prices on the pricing page. On Studio Pro Plus, AI phone line call minutes and SMS beyond the minutes and messages included in your plan each month are extras too, charged the same way. They add up on a running balance. Each time the balance reaches A$50 (NZ$50 on a New Zealand-dollar plan, or US$50 on a US-dollar plan) we charge your card for the whole A$50 (NZ$50, US$50) amounts and carry the remainder forward. Any remainder is added to your next renewal invoice, or to your final invoice if you cancel. Each plan also limits the AI-edited photos on a single listing; FotoPal stops at that limit rather than charging past it.
The phone line. Studio Pro Plus includes an AI phone line and a CRM, with a set number of call minutes and SMS each month, as shown on the pricing page. Call minutes are counted per call, with each started minute counted as a whole minute, whether the call is made or received; an SMS is each message sent. Included minutes and messages do not carry over to the next month.
Per-listing packages. On plans that include them, your store carries FotoPal's per-listing packages, switched off until you turn them on. You may sell them to your clients at any price you choose, not below our price to you. We charge you our price for a package once per listing, the first time anything it includes is used on that listing, as an extra on the running balance above. What the package includes is then not charged again on that listing; anything beyond it is charged as an extra. A package that is never used is never charged. Reselling packages in this way is permitted.
Your authority to charge your card. By subscribing to a paid plan, or by saving a card on the Free plan, you authorise us to charge that card through our payment processor, Stripe, for your plan when it renews and for extras as described above, without asking you each time. You can change the card or cancel at any time in Settings → Plan & billing.
Failed payments. If a charge for extras is declined, new AI editing is paused until the card is updated; work already finished is not affected. If a plan payment fails we will try again, and if it still cannot be collected the subscription may end, leaving your studio on the Free plan.
Cancelling. You can cancel at any time. Cancelling takes effect at the end of the period you have already paid for, and your access continues until then. We do not refund the unused part of a period, except where the Australian Consumer Law or another consumer law that applies to you requires it.
Price changes. We will give you at least 30 days' notice by email before a change to your plan's price or to the price of extras takes effect for you, so you can cancel first if you choose.
Acceptable use
Don't misuse the service: no unlawful content, no attempts to break or overload the platform, no accessing another studio's data, and no reselling the service itself without our agreement.
Liability
Nothing in these terms excludes rights under the Australian Consumer Law, or under any other consumer law that applies to you and cannot be excluded. Otherwise, the service is provided “as is”, and to the extent permitted by law our total liability for any claim is limited to the amount you paid us for the service in the three months before the claim arose. We're not liable for indirect or consequential loss.
Termination
You can stop using FotoPal at any time and request deletion of your data. We may suspend or close accounts that breach these terms, with notice where practicable. On closure you may export your delivered media for 30 days.
Governing law
These terms are governed by the laws of South Australia, and disputes belong to the courts of South Australia, Australia.